Privacy Policy

This privacy statement describes how Digital haat collects and uses the personal information you provide on our website, digitalhaat.com It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

At digitalhaat.com, our customer comes first. In order to this, we do not publish, sell or rent any of your personal data to a third party without your consent.

Digital haat respect and are committed towards protecting your privacy. Publishing, selling or renting any personal data or information to any third parties for their marketing purposes without your explicit consent., is against our ethic.

For more understanding on how we use and protect your personal information, please read our privacy policy carefully and thoroughly. The privacy policy of Digital haat may update from time to time. The changes will be updated on the official website. Hence, it is advisable to refer the web page regularly to keep yourself updated.

The privacy practices of this statement apply solely to our services available under the domain and sub-domains of Digital haat and apply generally to our parent, affiliates, subsidiaries or joint venture websites. By visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our website.

By accepting the Privacy Policy and the Terms & Conditions Agreement in registration and/or the use of the Site in general, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is effective upon acceptance during registration, and is otherwise effective on carrying out any transaction with Digital haat for all users. This Privacy Policy is incorporated into and subject to the terms of the Terms & Conditions Agreement.

In the course of signup for and utilizing various services we provide from time to time through our website or any other Media medium in which Digital haat may provide services you may be required to disclose your name, residence address, email address, telephone number and similar Personal Information.

Personal Information Gathering

The Personal Information is generally used for two common purposes: to process your order, and to provide you with an excellent possible service. Unless otherwise stated explicitly, this Policy applies to Personal Information as disclosed on any of the Media. We use data collection devices such as “cookies” on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. We use Cookies to store and retrieve user specific information, and help in navigation so as to personalize the users’ online experience. We use cookies to understand and analyze user trends, and accordingly customize their search which we think might be of interest to them. We use cookies to give users the best possible experience when they visit our website. This means whenever user re-visits our site, we can remember the earlier choices the user has made, remember earlier choices made, specific user details and how effectively the site is working for the particular user. This helps to make the user experience quicker and efficient.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We use third-party service providers to process purchases you make and to monitor our users’ interests. Additionally, the Website may occasionally contain links to Third-Party Sites. If you click on the links to Third-Party Websites, you leave the Website. We are not responsible for the content of these Third-Party Websites or for the security of your personal information when you use the Third-Party Websites. These third-party service providers and Third-Party Sites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. They may collect information such as your IP address, browser specification, or operating system. This Privacy Policy does not govern personal information provided to, stored on, or used by these third-party providers and Third-Party Sites. We recommend that when you enter a Third-Party Site, you review the Third-Party Site’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to the Website and Third-Party Websites in order to provide advertisements about goods and services of interest to you.

You agree that you are disclosing Personal Information voluntarily. By accepting the Terms and Condition Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile. You may make changes to your profile at any time.

Protection of Children’s Information

We are a general audience website and do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have a reason to suspect that a site user is under 13 years of age, we will promptly delete that user’s account.

Your Privacy – Our Commitment

neelambazaar.com through its website, strongly committed to protecting your information and, therefore, employ several industry standard methods for securing user information and data. Digital haat value your trust in us. We will work hard to gain your confidence so that you can enthusiastically use our services and recommend us to friends or family. However, because of the inherent data risks associated with the use of internet and cellular networks, we cannot guarantee 100% security to the users. Nonetheless, in the unlikely case of a security breach on our database, we assure to take a prompt action to address the issue. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.

Privacy Guarantee

Understanding the value of your privacy, we don’t sell or share your personal information with any other company or agency for any purpose without your permission. However, Digital haat reserves every right to share your personal data to any third party if we have received a genuine, legally-compliant request for disclosing your personal information from that party.

Digital haat provides you the chance to edit your account information and preferences at any time. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

While we strive to use a commercially acceptable means to protect the personal information you provide, we cannot guarantee its security. Therefore, you acknowledge and agree that we assume no liability regarding the theft, loss, alteration or misuse of personal or other information or Content, including, without limitation, such information that has been provided to third parties or other users, or with regards to the failure of a third party to abide by the agreement between us and such third party.

Further you have the right to choose to not receive our marketing communication by mailing us at support@digitalhaat.com

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at support@digitalhaat.com

Refund policy

Refund / Cancellation Policy

Can I return products to Digital haat?

Returns will be accepted only for the following categories:

• Product received in damaged condition/ Manufacturing Defect or Wrong Item:

We sincerely request our customers to check the quality/quantity of the product against the invoice, before accepting the package from the courier agency.

In case of any discrepancy (like- different product received; damaged product etc.), please leave a suitable remark at the time of receipt.

In case the product is damaged or with a manufacturing defect or a wrong product has been sent, kindly contact  at care@digitalhaat.com.

We request to please keep all the packaging materials and product/s until a set of instructions from regarding Digital haat the same is received.

In the event of any other complaints regarding the delivered package, mail us at care@digitalhaat.com within 24 hours of receiving the product.

We request you to please do not return any products to Digital haat before receiving a confirmation email from Digital haat for the same. In case you wish to return a product, write to us at care@neelambazaar.com within 24 hours of receiving the product. Once we verify the damage or manufacturing defect, our customer care team will email you with details on how to return said product.

In case you email us with regards to returning a product, your email should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that Digital haat shall examine the returned products for all such defects/variations, on the basis of the customers’ emails.

All shipping costs of returning the defective products to Digital haat, over and above such amount paid by customer towards shipping charges while receiving the same from Digital haat are to be borne by the customer entirely.

All defective products are to be returned to Digital haat in its original condition, original packaging, with the invoice and packed carefully. Please return your order with the return label issued to you by the customer care team at the time of return confirmation.

Safe receipt of defective product by Digital haat is sole responsibility of the customer.

In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Digital haat shall make the necessary modifications/alternations at the cost of the customer.

Refund

Digital haat will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.

No refund will be given by Digital haat if the order has been delivered with the color and size as selected by the customer while placing the order.

In the event of the error having occurred on the part of  Digital haat, the product can be replaced or the amount can be refunded at the sole discretion of Digital haat.

No refund will be done for stitched products.

Partial Refunds:

In the event of more than one products being ordered, if for any reason whatsoever, Digital haat is unable to deliver a specific product, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product, Digital haat shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of Digital haat.

Cancellation:

The customer can only cancel the order within 24 hours of placing the order. No cancellations will be entertained after 24 hours.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 3 business days to cancel the order and initiate a refund. You will be notified of the same.

Product Disclaimer:

The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on Neelam Bazaar are only approximate values.

Because products on Digital haat are designer made, hand woven and intricately crafted, there may be variations in color and embellishment of the actual product against that as shown on the website. This is owing to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.

In case you are unsatisfied with the product received from Digital haat, you may contact the customer care team at care@neelambazaar.com with your complaints/ feedback.